Week 1 EOC About Me

Fashion is not just about high end luxury designer clothes. It's about what we think about when we first wake up in the morning before we go to school or work, where we go when we go out with friends, etc to express who we are inside and out. Fashion is in my blood. My dad's family came from generations of tailoring. I never wanted to be in any other profession except fashion. It all started when mom introduced to my first Disney princess movie "Cinderella." The fairy godmother brought out the amazing person she is inside and expressed it on her gown. I love that whole chic thing where a confident and courageous woman stands out in a crowd. As a child that went to a catholic private school in Southern California, it was not easy to keep up with fashion since we had to wear uniforms. But when we had "non-uniform day" (formerly called "free dress day"), I would always get excited because that would be the only day where I get to express who I really am inside despite the fact I am a very shy person. I have been working in retail since I was 18 years old and I've always enjoyed it. It helps me keep up with the latest trends in fashion. I hope to run my own store/ boutique with my edgy style after I graduate and I hope to design my own line as well. "Fashion is not something that exists in dresses only. Fashion is in the sky, in the street, fashion has to do with ideas, the way we live, what is happening." Coco Chanel

Week 1 EOC Great Customer Service

A great customer service that I experienced was at Michael Kors at the Palazzo. My mom was looking to buy new handbags for her and I. We walked into the store and was greeted by a not so friendly associate at first. She offered us help but the way she said was in a cold almost like annoyed tone. "Hi, let me know if you need any help." My mom whispered to me "Oh my God, she's so stuck up." I agreed with her. She followed us around for a bit until she went over to another customer. I think she got the hint that we didn't want her to help us. Then another sales associate came up to us and offered us help. She greeted with us with a warm charming attitude and smile. I had my Michael Kors bag on me and she complimented my bag. Of course she would compliment my bag since it was Michael Kors and I am in a Michael Kors store. She asked my mom and I what we were looking for. My mom said "sturdy handbags." She took out some of my mom's ideal handbags from the shelves. While we were going through them, she took out different handbags from the stockroom. They were the newest bags from the fall collection, that has not been yet put out on display. She was really nice to us and made our shopping experience worthwhile. While we were finishing our purchases, we kind of complained to her how the other sales associate was not so warm and charming as she was. She apologized for her behavior and decided to give us 10% off on our handbags. My mom and I thanked her and we told that when we come back to go shopping there, we will for sure ask for her.